Privacy Policy

Last updated 13 February 2024

Information We Collect

a. Automatically Collected Information

Our website does not routinely collect your personal information but on occasion we may use tools like Google Analytics to collect non-personal information, such as your IP address, browser type, and the pages you visit. This data helps us improve our website and better understand user preferences. Google Analytics may also use cookies – small text files stored on your device.

b. Personal Information

Personal information means information about an identifiable individual (a natural person). We only collect personal information that you voluntarily provide. This may include your name, contact details, and any other information you submit via our "Contact Us" page, via email, telephone or through interactions on social media platforms.

c. Referrals

If you are referred to us by a dental professional, we may collect and process information provided by the referring party for the purpose of patient management and communication.

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How We Use Your Information

We may collect, hold, use and disclose personal information for the following purposes:

• to enable you to access and use our Services;
• to provide our Services to you, including; information submitted via our "Contact Us" page is used to respond to your inquiries and provide the requested services,
• patient information provided by dental professionals or patients themselves is used for the purpose of providing orthodontic services, maintaining patient records, and communicating regarding appointments and treatment plans
• for internal record keeping, administrative, invoicing and billing purposes;
• for analytics, market research and business development;
• for advertising and marketing, including to send you promotional information about our products and services and information that we consider may be of interest to you;
• if you engage with us on social media, information collected may be used for promotional and marketing purposes, such as running competitions, but only with your consent
• to comply with our legal obligations and resolve any disputes that we may have;
• if you have applied for employment with us; to consider your employment application; and if otherwise required or authorised by law.
  
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Disclosure of personal information to third parties

We may disclose personal information to:

• third party service providers for the purpose of enabling them to provide their services, to us, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, couriers, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
• our employees, contractors and/or related entities;
• our existing or potential agents or business partners;
• anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
• courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
• courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
• any other third parties as required or authorised by law.
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Overseas disclosure

For the purposes above, we may transfer your personal information to parties located outside New Zealand which may not have an equivalent level of data protection laws as those in New Zealand. Before disclosing any personal information to an overseas recipient, we will comply with Information Privacy Principle 12 and only disclose the information if you have authorised the disclosure after we expressly informed you that the overseas recipient may not be required to protect the personal information in a way that, overall, provides comparable safeguards to those in the Privacy Act, or we believe the overseas recipient is subject to the Privacy Act, or we believe that the overseas recipient is subject to privacy laws that, overall, provide comparable safeguards to those in the Privacy Act, or we believe that the overseas recipient is a participant in a prescribed binding scheme, or we believe that the overseas recipient is subject to privacy laws in a prescribed country or we otherwise believe that the overseas recipient is required to protect your personal information in a way that, overall, provides comparable safeguards to those in the Privacy Act (for example pursuant to a data transfer agreement entered into between us and the overseas recipient).
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Storage and security

We are committed to ensuring that the personal information we collect is secure. We have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
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Your rights and controlling your personal information

Your choice

Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.
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Information from third parties

If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
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Restrict and unsubscribe

‍To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
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Access and Correction

Subject to certain grounds for refusal set out in the Privacy Act, you may request access to, and correction of, the personal information that we hold about you. Please contact us using the details below. We will deal with your request in accordance with the Privacy Act.
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Retention

We will not keep your personal information for longer than is required for the purposes for which your personal information may lawfully be used.
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Complaints

If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint.

To exercise these rights or for any privacy-related inquiries, please contact us at info@dunedinortho.co.nz
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Links to other websites

Our Services may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
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Changes to Privacy Policy:

We reserve the right to update this Privacy Policy to reflect changes in our practices or for legal reasons. The most recent version will be posted on our website with the effective date.

By using our website, you consent to the terms outlined in this Privacy Policy. If you do not agree with these terms, please refrain from using our site.

Dunedin Orthodontics strives to comply with New Zealand's privacy laws and regulations, providing transparency and security in handling your personal information. Thank you for entrusting us with your privacy.

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